Mobility Systems + Services joins CSA as Affiliate Member

Houston, TX — We are pleased to announce Mobility Systems + Services has become an affiliate member of the Carsharing Association.  As a division of the Swiss Mobility Cooperative, this technology vendor has over 25 years of experience in the carsharing industry, a boon to its software clients.

Mobility Systems + Services offers the software solution MobiSys for Carsharing and its sister product, MobiSys for Fleet.  The SaaS (“software as a service”, i.e. subscription-based) product MobiSys is the central application for the management and administration of fleet and operational data.  Its automated workflows and interfaces to external applications cover the management of the entire business processes.  Various users with different user rights can access the white-label solution via app, web and the rich client portal.

Mobility Systems + Services ensures the trouble-free functioning of the software, the maintenance, updates and the support. Thus, customers can focus on their core business’ efficiency and success.

Welcome to the CSA, Mobility Systems + Services! Contact Sophie Peggs for more information:

Emily Fleck Named Executive Director of CarSharing Association

Houston, TX — The CarSharing Association announced today Emily Fleck has been named as its new Executive Director, effective today, April 5th, 2016.
Emily Fleck (c) Emily Fleck

Emily Fleck

Emily Fleck is a long time veteran of the shared mobility industry, with deep experience in industry operations and technology through her work at PhillyCarShare of Philadelphia (acquired by Enterprise Holdings in 2011) and Metavera Solutions of Toronto (acquired by Enterprise Holdings in 2015).  Her most recent work was with movmi Shared Transportation Services of Vancouver BC, where she provided marketing, business development, and operations consulting work.
“While still at PhillyCarShare in 2010 I was deeply involved with the group of organizations writing the charter of what would become the CSA,” said Fleck, speaking from her current hometown of Houston, Texas.  “I’m thrilled to be now leading the association I helped bring into existence.”
“Emily has extensive experience in car sharing both as an operator and a vendor,” said Megan Hansen, Interim Board Chair of the Carsharing Association and Program Manager of HOURCAR in the Twin Cities.  “She helped guide HOURCAR through some difficult transitions and always provided very thorough and knowledgeable advice.  I’m very excited to welcome Emily to the Carsharing Association, and look forward to working with her to grow our membership worldwide.”
Among Fleck’s first tasks will be reaching out and re-acquainting with the CSA’s current membership as well as launching preparations for the 2016 CarSharing Association Conference, to be held later this year.
“I LOVE attending the CSA annual conference. It provides us with a unique opportunity to learn how to implement new trends directly from the people creating them,” said Diego Solórzano of Carrot Carsharing from Mexico City, also a member of the Carsharing Association’s Board.
The Carsharing Association annual conference is an exciting event that draws attendees from around the word.  Location and dates for the 2016 conference will be announced soon.

Enterprise CarShare becomes a member of the CSA

The CarSharing Association is pleased to announce that Enterprise CarShare is now a CSA member. Both Enterprise CarShare and the Enterprise Rent-A-Car brand are owned and operated by Enterprise Holdings, the largest car rental company in the world and the most comprehensive service provider in the industry.  The company – which acquired Autoshare in March – offers Enterprise CarShare with a suite of products and policies specifically geared to the car-sharing customer experience.  Today, Enterprise CarShare is available on more than 75 university campuses, 40 government and business campuses, and in approximately 20 major markets. 

Enterprise Holdings also operates a leading carpooling and vanpooling program for commuters, Enterprise Rideshare. In addition, it offers an online ride-matching program – Zimride by Enterprise – that connects hundreds of thousands of drivers and passengers, while partnering with colleges and universities to facilitate transportation-management solutions. In fact, Enterprise has been delivering transportation alternatives right where people live and work since 1957, an early example of today’s “collaborative consumption” trend. In 1997, it trademarked the term Virtual Car® and began featuring the “virtual car” concept in a Toronto newspaper ad.

The Enterprise Rent-A-Car Institute for Renewable Fuels was established in 2007 to create the next generation of alternative fuel technologies from environmentally sound plant and algal sources, thus reducing greenhouse gas emissions and dependence on non-renewable resources.  Enterprise also works with the Arbor Day Foundation and the United States Forest Service to plant 1 million trees every year throughout the United States, Canada and the United Kingdom as part of the Enterprise 50 Million Tree Pledge. Supported by a $50-million commitment from Enterprise, the private/public/nonprofit partnership already has resulted in nearly 9 million trees being planted in areas suffering damage from wildfires and other natural disasters (an interactive map of the plantings is available online).

Enterprise Holdings currently partners with the Initiative for Environmental Global Leadership (IGEL) organization at the Wharton School at the University of Pennsylvania, and recently commissioned a Special Report on Innovation and Urban Mobility outlining the opportunities and challenges of carsharing, bikesharing, ridesharing and public transit. The company sponsored this report not only because it operates the largest fleet in the world (more than one million passenger vehicles), but also more than 6,000 neighborhood and airport rental locations located within 15 miles of 90 percent of the U.S. population. 

For more information about Enterprise Holdings’ initiatives, please see its most recent Corporate Sustainability Report – or its website, which articulates the company’s long-term strategic principles and holds it accountable.

UITP hosts 4th Combined Mobility Workshop


More than 80 attendees from 18 countries participated in the UITP’s 4th Combined Mobility Workshop held in Paris, France in early December.   The focus of the workshop was on the question of “Who should be the service integrator?” getting traditional public transit services aligned with the offerings of the emerging shared-use vehicle.  It was encouraging to see this high level of dialogue between public transit authorities and carsharing operators about how to best provide a seamless mobility experience for urban residents.  

Increased co-operation and co-ordination between shared-use vehicle providers and public transit authorities is an opportunity that has not been well developed.  An example of an initiative that adds value would be to develop web-based trip planners to present combinations of public transit modes with shared car modes to give consumers more choice to complete their trips.



Visa Slapped With Class Action Over Zipcar Policy

Law360, Los Angeles (November 04, 2013, 6:21 PM ET) — Visa Inc. was hit with a proposed class action in California federal court on Monday by a cardholder who says the company implemented a policy to refuse promised benefits to those who rented Zipcars because it is “not a car rental company.”

The lawsuit raises allegations that the policy resulted in a breach of Visa’s promise to provide Visa credit cardholders with a benefit known as the Auto Rental Collision Damage Waiver. With the Auto Rental CDW, Visa offers to reimburse cardholders for money owed for damage or theft related to a car rental if the consumer pays with a Visa card and declines the rental company’s collision damage waiver, according to the suit.

The plaintiff says the global payments technology company has a secret policy to decline the benefit to those who rent through Zipcar, because it is a “car share” company.

“While Visa does disclaim certain types of rentals or transactions in its Auto Rental CDW agreement to consumer, Visa fails to make any disclaimer or exclusion for rentals made through Zipcar,” the complaint says. “Regardless of Visa’s internal policy, Zipcar is a car rental company, and thus rentals made through Zipcar are covered by the Auto Rental CDW benefit.”

The lawsuit further says Zipcar customers do not “share” ownership in the cars they rent and have no ownership rights in the vehicles whatsoever.

“For the purposes of the Visa Auto Rental CDW benefit, there is no meaningful distinction between a rental through Zipcar and rentals made through other companies which are covered by the benefit,” the plaintiff’s counsel wrote in the complaint.

Named plaintiff Ron Davis, who used his Visa-branded Alaska Airlines Signature credit card to rent from Zipcar in October 2012 and declined the company’s optional deductible insurance, incurred $721.70 in damage to the rental. Davis then made a timely claim against the Auto Rental CDW benefit for the amount, and Visa declined the coverage and cited its uniform, internal policy considering Zipcar as something other than a rental car company.

As a result, Davis and the potential class members are injured because they have not and will not receive their promised benefit for rentals made through Zipcar, according to the suit.

The suit alleges claims for breach of contract, breach of the covenant of good faith and fair dealing, declaratory relief, and violations of the Consumers Legal Remedies Act, California Civil Code and the Unfair Competition Law, Business and Professions Code.

Davis seeks an order certifying the action as a class action; an order finding Visa has breached the Auto Rental CDW benefit agreement; an order enjoining Visa from continuing the unlawful business practices; an order requiring Visa to consider Zipcar rentals as qualified rental vehicles; and an order requiring Visa to compensate the plaintiffs and the members of the class. He further seeks declaratory relief, statutory prejudgment interest, punitive damages and plaintiffs’ attorneys’ fees and costs of suit.

Charles D. Marshall of Marshall Law Firm, counsel to Davis, said the language of Visa’s Auto Rental Collision Damage Waiver benefit is very broad, but that Visa is attempting to narrow it through an internal policy to exclude Zipcar rentals without informing its customers and without changing the language of its agreement.

“Visa makes a lot of money by enticing cardholders to use to its cards and thus the Visa payment network — the damage collision waiver benefit is one of the ways VISA gets people to do that,” Marshall told Law360 on Monday. “Our client and the proposed class members held up their end of the bargain; now we want Visa to hold up theirs and provide the benefit promised without limiting it through a secret, internal policy. Visa’s policy decision to exclude Zipcar rentals from CDW coverage is simply out of step with its promise.”

Representatives for Visa didn’t immediately return requests for comment on Monday.

Davis is represented by Charles D. Marshall of Marshall Law Firm.

Counsel information for Visa wasn’t immediately available.

The case is Ron Davis v. Visa Inc., case number 3:13-cv-5125, in the United States District Court for the Northern District of California.

Communauto takes the leap towards one-way 100% electric carsharing

Montreal, May 10th, 2013 – Today, Communauto and the Plateau–Mont-Royal, a central and densely populated borough in Montreal, announced the launch of a pilot project introducing a one-way carsharing fleet of some twenty 100% electric vehicles starting mid-June. The goal of the project is to evaluate the benefits and impacts of such a service.

This research will be led by the Montreal Polytechnique Mobilité Chair researchers and relies on the collaboration of Taxi Diamond, with whom it will be possible to compare the behavioural effects of the service on users.

“Communauto is convinced that a considerable amount of data on the impact and benefits of a one-way carsharing system is still unknown. The Auto-mobile project aims to clarify these uncertainties and to contribute positively to the public consultation announced by the City of Montreal on the subject. We will share the results with the other stakeholders involved, such as the taxi industry and the transit organisations. Choosing 100% electric vehicles also brings a certain relevance to the project,” said Mr. Benoît Robert, president and CEO of Communauto.

Mr. Luc Ferrandez, mayor of the Plateau–Mont-Royal borough, took this opportunity to announce two measures designed to encourage carsharing, an already prevalent practice in the borough.

The first measure is the creation of 150 new on-street parking spaces reserved to Communauto vehicles by the end of 2014, half of which for this year. These spaces will allow Plateau residents to have access to more Communauto vehicles. Thus increasing the convenience of the carsharing service, whose benefits are important in an area like the Plateau. (Presently, Communauto has 17 reserved on-street spaces on the Plateau and annually pays $1035 plus tax per space. Similar pricing is intended for the new spaces.)

The second measure is the creation of a universal parking permit allowing carsharing users to park the shared vehicles in residents-only reserved zones (SRRR). “Remember that the borough has significantly increased the number of SRRR spaces in the busiest areas,” said Mr. Ferrandez. “In addition, carsharing users have no incentive to leave the vehicles in their possession stationary for extended periods of time.”

As it is already the case for commercial and delivery vehicles, carsharing vehicles without a universal parking permit will continue to take advantage of the right to be parked in SRRR areas for up to 60 minutes.

“For the electric vehicle as well for the shared car, all components of the solution have been put in place. The time has come to take a great leap forward. It is only fitting that it’s happening on the Plateau,” said M. Ferrandez.

Auto-mobile: how does it work?

Starting mid-June, interested individuals and Communauto subscribers will be able to subscribe online to use this new service.

The registrants will be able to find the closest car using their Smartphone or the Internet. Once the vehicle has been identified, they will be able to block it for a few minutes in order to reach it, then use it immediately to make their way from point A to point B. The vehicles will be accessible with an OPUS card, the public transportation card, whose number will have to be registered with Auto-mobile. Once arrived at destination, they will simply have to park the vehicle on the street within the Plateau–Mont-Royal boundaries paying close attention to city regulation, then release it.

Parking will be allowed on all unregulated curbside zones and the borough will allow parking in residents-only zones during the pilot project. The users should not park the vehicles in zones where sweeping operations will take place, nor in metered spaces or private parking lots.

The Auto-mobile subscription will be free during the pilot project. The rate will be of $0.38/minute, $12/hour and $50/day. The electric vehicles will be periodically charged by a Communauto team in order to always ensure good vehicle availability and numerous trips per charge.

Carsharing Association comments on Avis acquisition of Zipcar


January 7, 2013

The CarSharing Association (CSA) comments on Avis acquisition of Zipcar

SAN FRANCISCO (January 7, 2013) — The recent Avis Budget Group acquisition of Zipcar is the latest of a number of significant transactions where the large multinationals are buying up smaller carsharing companies. In both North America and Europe, the carsharing business model was pioneered by local community-oriented organizations responding to consumer demand for a different kind of relationship with automobile transportation.

Now larger corporate entities such as Avis, Enterprise, Hertz, and Daimler are recognizing the value of the carsharing business and making investments to get involved. The CarSharing Association (CSA) welcomes these new market participants, as their contributions are expected to increase the profile of the carsharing concept with the general public, foster innovation in service delivery, and increase competition beneficial to consumers.

The CSA also encourages new entrants to the carsharing business to adhere to the industry’s Code of Ethics & Standards of Practice to ensure that communities and carsharing members receive the affordability, convenience and environmental benefits that carsharing provides. The Code of Ethics & Standards of Practice can be found on the CSA website at

About The CarSharing Association

The CarSharing Association works to maximize the environmental and social impact of the carsharing industry. Member-organizations are committed to providing sustainable, transit-oriented urban mobility for the benefit of the communities that they serve. For more information, visit

Media Release Notes
For media inquires, please contact:


Alan Woodland

The CarSharing Association

(604) 688-4968


CSA 2012 Conference Program & Registration Form Online

The CarSharing Association presents its fourth annual conference – October 1 – 3, 2012. Join us at the Rembrandt Yard (above) in Boulder, Colorado to examine regional similarities and differences, discuss evolving technologies and best practices, and shape policy that affects the carsharing industry worldwide. Image by John Heisel

The CarSharing Association is pleased to announce the CSA 2012 Conference Program and Registration Form is now online. This year’s program features a line-up chocked full of professional development opportunities, social events and many a casual forum to meet and network with experts, innovators and leaders of the carshare industry worldwide.

From Benchmarking to Marketing Planning, to Fleet and Financial Analysis. From Developing Partnerships to Establishing a New CSO or Expanding into New Neighborhoods, this year’s conference offers a full slate of educational sessions and workshops. Guest speakers – from within the association and across carshare industries and academic worlds – will be announced throughout September – so listen up and come back here often for updates!

Social events start Sunday with B-cycle rides and a casual dinner. And everyone will have plenty of time to network during conference breakfasts, lunches, and Welcome Dinner (Monday) and Conference Dinner (Tuesday).

Please Note: Sunday to Wednesday is open to CSA members only ($150 US). All carshare organizations, suppliers, transit, cycling, walking and support industry reps, and the general public, are welcome to join us all day Tuesday for our CSA Public Day ($50 US).

So please register now – and book your hotel and travel – The CSA 2012 Conference is coming up! October 1 – 3 in Boulder, Colorado, USA!

Please email conference hosts eGo CarShare in Boulder at

Click here to view the 2012 CSA Conference Program

Click here to Register for the CSA 2012 Conference

Click here for directions from the Denver Airport

More Conference Links:
CSA 2012 Conference Map
Rembrandt Yard
Hotel Boulderado – 1 800 433 4344 – Quote eGo CarShare #11385
Downtown Boulder

We Also Recommend:
* St. Julien Hotel & Spa
* Boulder’s B&Bs
* Air BnB

Thank you 2012 Sponsors!: Our thanks to these organizations for their generous financial support of the CSA 2012 Conference: gold sponsor Metavera Solutions, silver sponsors INVERS Mobility Solutions and Larry Miller Toyota – Boulder, and bronze sponsors JustShareIt and Convadis.



It’s coming up! – So save the date!

October 1 to 3, 2012, founders and leaders of the carsharing industry are ‘coming up’ to Boulder, Colorado to continue to evolve the worldwide carshare marketplace toward a more sustainable future in transportation. (Photo: Fair Winds Hot Air Balloon Flights)

The CarSharing Association’s 2012 Conference will take place this October 1 to 3 in Boulder, Colorado, USA. So save the date, and return here in late August for more information.

The annual CSA Conference is where carsharing industry founders and leaders from North and South America, Europe and Australia come together to continue to evolve the worldwide carshare marketplace toward a more sustainable future in transportation.

Boulder’s downtown Rembrandt Yard and Hotel Boulderado will be the centre of this year’s get-together, with attendees having the chance to see many of the sights of their host city – including Boulder’s distinctive Flatirons, pioneering Open Space program, landmark Pearl Street, the popular Boulder B-cycle system, and the not-to-be-missed Mork & Mindy house!

Monday and Wednesday are open to CSA members. All carshare organizations, transit, cycling, walking and support industry reps are welcome to join us on Tuesday.

So, save the date – and book your hotel and travel now – because the CSA 2012 Conference is coming up!

Conference Links:
CSA 2011 Conference Highlights, Montréal
CSA 2012 Conference Map
Rembrandt Yard
Hotel Boulderado Please call 1-800-433-4344 to make your reservation. Quote – eGo CarShare #11385
Dushanbe Teahouse
Boulder B-cycle
Downtown Boulder

We Also Recommend:
* St. Julien Hotel & Spa
* Boulder’s B&Bs
* Air BnB

City CarShare Announces 20,000 Cars To Be Removed from Bay Area Roads by 2020

Goals Set to Save Members $1 Billion and Electrify Fleet

SAN FRANCISCO, Oct 24, 2011 (BUSINESS WIRE) — On the occasion of its 10th Anniversary celebration, City CarShare, a Bay Area nonprofit carsharing organization, announced its goal to remove 20,000 cars from our roads by 2020. In the presence of Democratic Leader Nancy Pelosi, local and state elected officials and nearly 400 members and friends, City CarShare outlined aggressive goals designed to make the Bay Area become a better place to live, work, breathe, and play.

“City CarShare exists to help local communities reach their environmental and social objectives,” said City CarShare CEO, Rick Hutchinson. “By setting the bar high, we’ve established a commitment to the Bay Area to reduce CO2 and congestion while saving people thousands of dollars each year in transportation costs.”

In addition to its “20,000 by 2020” goal, City CarShare (CCS) also announced goals to save members $1 billion over the cost of car ownership by the year 2020, and achieve a fleet-mix of 50% electric-based or alternative fuel vehicles in 2015.

“City CarShare works– it is convenient and cost-saving for individuals and organizations. It decreases pollution and saves energy in the community. My office has a membership and we rely on it for those times we need a car,” said State Senator Loni Hancock. “We are looking forward to seeing them grow and we wish them well.”

City CarShare’s goal to remove 20,000 cars from Bay Area roads by 2020 is based on research that shows carsharing reduces ‘vehicles on the road’ by replacing up to 15 personally owned vehicles with one shared car, and CCS members reduce driving by up to 49% after joining. The impact of 20,000 fewer cars driving is the equivalent of every lane of the Golden Gate Bridge lined with cars bumper to bumper, multiplied by six.

City CarShare will achieve its “50% electric/alternative” goal by officially launching its “eFleet Program” in 2011, introducing more plug-ins (there are 2 in its fleet now) and full battery electric vehicles as a complement to CCS’s fleet of hybrids and highly fuel and emission efficient vehicles. Through support by the Bay Area Air Quality Management District, the Metropolitan Transportation Commission and the cities of San Francisco, Berkeley, and Oakland, City CarShare will add electric-based vehicles and infrastructure to support the electrification of the Bay Area. CCS’s program will expose tens of thousand of members to electric vehicles.

The goal of saving $1 billion over the cost of car ownership is based on the fact that CCS members save up to $700/month, on average, after joining. “The $1 billion savings goal is impressive,” said Mayor Tom Bates of Berkeley. “That’s money that people will spend locally. In effect, CCS is helping to create an investment in our economic future.”

City CarShare, the Bay Area’s only local nonprofit carshare provider, provides affordable and convenient mobility solutions with a mission to improve the environment and quality of life in the Bay Area. The 10th Anniversary event, called Getting Mobilized: A Decade of Carsharing, honored its three founders (Gabriel Metcalf, Elizabeth Sullivan and Kate White), and commemorated the first three visionary cities it served: San Francisco, Berkeley, and Oakland.

Honorary Event Co-Chairs included Democratic Leader Nancy Pelosi, Congresswoman Jackie Speier, Mayor Tom Bates of Berkeley, Mayor Edwin M. Lee of San Francisco, and Mayor Jean Quan of Oakland.

Democratic Leader Nancy Pelosi kicked off the event by expressing her ongoing support of City CarShare since its inception. California Senator Loni Hancock, a long time advocate, presented a California Senate Resolution that she co-issued with State Senator Mark Leno, one of the original supporters of City CarShare. City CarShare also received a Certificate of Recognition by the California Legislative Assembly, co-endorsed by the Honorable Nancy Skinner, the Honorable Tom Ammiano, the Honorable Fiona Ma, and the Honorable Sandre Swanson. Assemblywoman Fiona Ma also issued a certificate of recognition for 10 years of service, to City CarShare. Congresswoman Jacqueline Speier, an honorary co-host of the event, issued a Certificate of Recognition to City CarShare’s CEO, Rick Hutchinson.

San Francisco Supervisor Scott Wiener was recognized for his strong support at the event, as was SF Treasurer Jose Cisneros. Johanna Parton, Environmental Policy Advisor for San Francisco Mayor Edwin M. Lee, presented City CarShare with a Proclamation from Mayor Lee, declaring October 19th as City CarShare Day in the City and County of San Francisco. San Francisco Board President David Chiu delivered a Certificate of Honor to City CarShare, on behalf of the San Francisco Board of Supervisors.

Sponsors at the event included:

SF Toyota, Chapman & Associates Foundation, Bateman Group, San Francisco Apartment Association, San Mateo Collision, Better Place, DeepRoot Green Infrastructure, Dharma Merchant Services, NelsonNygaard Consulting Associates, New Resource Bank,, SFMade, T-Mobile, San Francisco Business Times, Anchor Stream, Creative Marketing Concepts, Maureen Futtner & Associates, Numi Tea, SF Bicycle Coalition, SF Landmark Signs, Alternative Technologies

About City CarShare

City CarShare (CCS) is a Bay Area nonprofit that provides convenient, affordable access to shared cars in order to reduce individual car ownership and usage. With a mission to improve the environment and quality of life in our cities, City CarShare continually strives to make their service so convenient, so reliable, and so affordable that people will prefer using a CCS car to owning their own. In doing so, CCS members are reducing traffic, parking problems, and dependence on oil–while promoting cleaner air, quieter streets, and more open space. For more information visit . Contact Laura Haber (415) 970-6233,

SOURCE: City CarShare


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